Frequently Asked Questions

I have questions about ordering online...

For online ordering FAQs, click here

Can I have my custom logo or artwork included?

Yes! Click here for more info.

How do I supply variable data files to National Ticket Company?

Click here for more info.

How long does UPS Ground delivery take?

Click here for an estimated UPS delivery time map.

Do you charge state sales tax?

We are required to collect sales tax for orders shipped to the following states:
AR*, CA, CT*, DC*, FL*, GA*, IA, IL, IN, KY*, LA, MA, MD*, ME, MI, MO*, MS*, NC*, NJ*, NV*, NY*, OH*, OK*, PA*, RI, SC*, TN*, TX*, VA*, VT, WI*, WV (* Delivery is taxable)

If you are exempt from paying state sales tax for your ship-to address, we are required to have a copy of your current state sales tax exemption certificate on file. The following are not acceptable: Sellers Permit, License to Collect Tax, Federal Tax Exemption Form, Business Registration Form, etc. Certificates can be faxed to 800-829-0888 or emailed to to the attention of Dept ITE. Please include your account name, phone number, and order date when sending the documentation. A credit will be issued for the sales tax amount if the certificate is received within 5 business days of your order date. You will need to file for a refund from your state after this period of time.

How are the tickets and wristbands numbered?

Pre-numbered stock products are consecutively numbered within each roll, pack or box; but not necessarily from roll to roll, pack to pack or box to box. If you require a special or specific numbering series, we recommend you place a special printed order.

What is your Privacy Policy?

For our Privacy Policy, click here